Airtel Digital TV

I remember my first mobile, It was reliance CDMA. The year was 2004. I used Reliance CDMA for 2 years. Then I joined B.Tech college and got a chance to use GSM mobile for the first time in 2006. One of my friend suggested me to go with Airtel. I started using Airtel and I could feel the difference. The voice clarity was awesome, connectivity was brilliant and signal strength was good every where. And from the very first day I became Airtel fan and till date I am using Airtel as my primary number. Now I am in Bangalore. I brought a LG LCD TV, for entertainment and mostly for the upcoming ICC world Cup-2011. Then I needed a Disc connection. I inquired a lot about the different service providers, like Tata Sky,Airel, Dish TV, Reliance etc. And finally my faith on Airtel GSM service compelled me to go for Airtel Digital TV. I booked one. Once you bring a Airtel Digital TV, the CC people will ask for Address of Installation. They will ask for pin code to locate their nearest dealer. Then they will book your installation. They will give you an ID. On that ID you have to Recharge your Initial Package and monthly rental onwards. The same process was followed for me but I did one mistake. I was asked for my area pin code, I was not sure about the pin code, and instead of 560068 I gave 500056 which is pin code of Hyderabad. And then my problem started. They booked my installation in Hyderabad. Airtel Technicians started calling me from Hyderabad for installation. That day I understood the real use of pin code :). I spoke to Customer Care to change my Pin code. But something else happened. In their terms, my ID got corrupted (Which is not logical in our terms). Any way, as every CC people say; they also told  “we will solve this problem and get back to you soon”. New LCD TV was there in my room waiting for AV input signal. You can imagine my feeling, I spent INR 13,000 and from past 4-5 days only thing I could see on the screen was black display when there was no power or mosquito flying if i switch it on :). Every day I was calling 2-3 times to Airtel CC but there was no progress(from my angle). Then one day I got an Idea. I searched for Sunil Mittal's email. I got few. I don't know which was correct or all where fake. I added few more as sunilmittal@airtel.in, mittal@airtel.in etc from my side. Along with that I kept all 4 zone MD in loop and wrote a mail. Here is the content.

My first Mail to Digital TV CC.

Hello Sir/Mam,

I am not getting what is going on in my life. First My ID was corrupted on
19-Nov-2010(in ur database). Some how you people managed and on 20th
November evening I got massage that DTH will be installed on 23rd of
November. Today On 22nd November I got a call from AP ( I think from
Hyderabad) who was asking for the place where he had to install DTH. I have
given the Correct Address (detailed Address). When I checked with your
Customer Care People, they have given a pin code of Hyderabad instead of
Bangalore. The have given 500056 instead of 560068.
Now when I told to update my profile to Customer care executive, he told me
that he is unable to update my profile.
Now I came on http://www.airtel.in/digitaltv and tried to update my profile,
here also some error is coming that ""We are sorry to update ur profile
right now, please try later""

Now I want to ask a simple question.* Had I done a mistake in choosing Airtel Digital TV??*

I am using Airtel mobile service from past 6 years, thats g8. But what u DTH
people are doing?

Update my profile ASAP.
Here is my full detail

Ajit Kumar Dubey

H-No-

Street-

......... etc etc

And I want my installation as soon as possible, Max by tomorrow

Thanks

Ajit Kumar Dubey

My follow up Mail to all nodal officers including Sunil Mittal 

Hello Sir,

I have gone mad after choosing Airtel Digital TV. I dont know who else
but these Bangalore People(Airtel Digital TV) are just playing with
it's(Aitel's) big name and its valuable customers.
You people can check that I took the connection on 22nd of Nov and
made many complain in CC and to nodal officer.
You cant believe that from nodal office of Karnatka, I got two system
generated mail only. No body even care about the customer. Some how
yesterday some technician came and installed the STB and other tolls.
But when they tried to activate the STB, the CC people said that My
Account has been expired. And again the story began. I started calling
the dealer and CC people. Some body told me to wait for 30 minutes and
few convinced me for 2-5 hours. But the problem has not been solved
yet. Its 8 days and still I am unable to use Airtel Digital TV. Sunil
Mittal is spending crore of Indian Rupees for logo and theme songs.
But these people are wasting every thing. I am a supporter of Airtel
but in future I will never advise anyone to go for Airtel DTH. And on
Monday I am going in consumer court.
I am trying to get the email address of Mr. Ajai Puri to send this
mail. Please help me and give me the working mail address of Ajai Puri
and Sunit Mittal.

Thanks with Regards
Ajit Kumar Dubey

You can not believe the effect.

I got call from some senior technical guy. He was on call and created a new Id for me, transfered my money in that account. And told me that today only the whole process will be completed. He called me three times. And finally the whole Installation got complete that day itself. But the account was not active so I could see only channel no. 100 which is Airtel Digital TV channel. I could see how to use remote, how to use the wonderful functionality of the Set up box :). It took 24 hours to get ready to show me the common channels. And it was Saturday. In those 24 hours I saw the user guide so many times that i remembered whole thing.

At the last the common channels started and from that day I am very happy with Airtel Digitl TV again. The picture quality is superb. Set box is small and having good response to remote also. My LCD is not HD, but the picture is so clear that every body get confused thinking that its a HD tv. I took North India Pack of INR 221 monthly. Its having almost all common Hindi channels, News, Entertainment, Music, Sports, Lifestyle, Information, Kids Zone etc. Few months back I changed my room. Had to reallocate my Airtel Digital TV also. I called CC, gave the new address with correct Pin code this time. They charged 300 for relocation. Now I am enjoying it.

I will recommend Airtel Digital TV over any other. I have heard that Tata Sky i also good. But Reliance is bad. Personally I am very happy with Airtel Digital TV also with me LG 22' LCD.   

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